State Farm® Insurance Agent Nina Jeong

"⭐ 1/5

I am very disappointed with my experience with this State Farm agent.

When I first signed up for insurance, they were very helpful and assured me that they would assist me whenever I needed help, even though English is not my first language. That was one of the reasons I felt comfortable purchasing my insurance through this office.

However, once I actually needed assistance with issues such as a claim or other matters that did not involve purchasing a policy, their attitude was completely different. Instead of helping me, I was repeatedly told that I could handle it myself through the State Farm website or app.

What was most frustrating was that I only received meaningful assistance after I complained about the lack of support. If you tell customers during the sales process that you will be there to help them, especially customers who may have difficulty handling complicated insurance matters in English, that same level of service should continue after the policy is sold.

In my experience, they were very helpful when earning my business, but getting help afterward was a completely different story. That is why I am giving this agency one star."

"Need better customers service, if you have your soon or daughter in your policy please check you primary driver"

"Aquí trabajo"